If you have any question you can ask below!
At Reserve Limo, we have several easy and quick ways that you can make a booking.
Every vehicle has different passenger and luggage capabilities. You will need to visit the fleet page on our website to choose a vehicle that suits your needs.
If your passengers or luggage exceeds the size of your vehicle, then you will need to upgrade the vehicle or reserve a secondary vehicle. Safety regulations prevent passengers and luggage from riding in the front of the vehicle, and the driver has the right to refuse service if passenger or luggage is exceeded.
All information we collect is 100% confidential and never shared or disclosed to any third parties.
During booking we will need to collect the passenger name, drop-off and pick-up locations, vehicle request, credit card details, phone numbers, and email address. We utilize the email address to send invoices and booking confirmation. You can choose not to provide email or phone details, but this could result in your trip being delayed or important updates and information being missed.
During the booking process if you supplied us with a mobile phone number, then you’ll receive an SMS message to let you that your driver is on the way and when they will arrive at your destination.
If you need to get in contact with the driver, there will be a number of the SMS message which you receive. You could also contact us via our office phone number.
Yes, but there is only a limited grace period after which you’ll be charged. If you have provided us with your flight numbers and information, we can attempt to track the flight to help you avoid wait fees.
We follow industry standard grace periods. For domestic flights or travel, 30 minutes. For international flights/travel, 60 minutes. For any other pick-ups or drop-offs, it is 10 minutes. After your grace period, we charge approximately $1 per minute.
We always attempt to contact clients several times before we cancel any ride. If your wait time has exceeded 60 minutes without contact, then we will be forced to cancel the ride and charge you the full amount for the service.
When your trip has been confirmed, we will authorize your credit card for the estimated amount of the journey. This charge can normally be found in the pending section of your credit card or online banking statement.
Once the ride has been completed, we then charge your credit card or debit card. The complete invoice is dispatched, and your final invoice will be sent out to you.
All pick-ups from airports include curbside pick-up as standard. You can choose to add meet and greet for an additional fee. If you have selected an inside pick-up, then your driver will be ready to meet you at the baggage claim area.
If you have a curbside pick-up, then call your driver once you have your luggage and he will arrange a pick-up location with you directly.
Any large bags or luggage must fit in the trunk of the vehicle. If you have small bags or hand-held luggage, then it may go inside the vehicle in the rear seat only. No luggage or passengers are allowed to travel in the front of the vehicle.
Airlines and flights are often very unpredictable. We recommend that you supply us with your flight details so that we can monitor your flights status.
Domestic Flight/Cruise Terminal: 30 Minutes
International Flight: 60 Minutes
Non-Airport Pick-up: 10 Minutes
After your grace period has passed, we will attempt to contact you via the details you submitted when you booked your ride. If we haven’t heard from you within 60 minutes of the grace period, then your ride will be canceled. You will be charged for additional fees, base ride and other applicable charges.
We understand that plans change quickly and are often out of your control, so we designed a cancellation policy which reflects that. If you cancel your ride before the stated times, then you won’t be charged for the ride. If you choose to cancel one vehicle and choose another, then you will be responsible for the cancellation fees of the original vehicle.
At Reserve Limo, we monitor all rides to ensure that any tolls are charged accurately via GPS. If your ride passes through a toll, your final invoice will be charged this. Toll rates are subject to change depending on country or location.
Information which you supply us:
We collect and store any information which you enter on our website or via any other way you give it to us. You don’t have to supply us with certain information, but without all information, you may not be able to utilize all our features. Your information is used to customize your experience.
When you interact with us at Reserve Limo, we store certain information. This is known as ‘cookies’ on a website. This makes your user experience on our website better.
To help our team members at Reserve Limo, we receive a confirmation when you have opened one of our emails. We also compare our customer lists with other companies to avoid sending unnecessary messages.
Information from Other Sources:
We might receive information about you from other sources and add it to our account information.
Cookies are part of the websites which we use. Cookies are an alphanumeric identifier which is transferred to your computer’s hard drive. They enable systems to recognize your browser and allow you to save logins and pages visited etc.
Your browser help button will allow you to understand more about cookies, how you can block them, or remove them from your system. To get the maximum benefit out of our website and system, we recommend all users allow cookies.
Different Types of Cookies Utilized by Reserve Limo
Required Cookies – These are the basic cookies which will enable the bulk of the website’s functions. They are automatically enabled once you begin using the site.
Functional Cookies – These cookies help to enable a variety of addition functionality actions. Things like saving preferences, social interactions, and analyzes users to provide site feedback which we can use to improve user’s experiences.
Advertising & 3rd Party Cookies – These types of cookies are used by both Reserve Limo and third parties to enable ads which could be relevant to your experience.
At Reserve Limo, we are in the ground transportation industry, not the information selling business! We only share information in the way we have outlined below and subsidiaries associated with our business. All subsidiaries we work with are subject to the same privacy policies which we utilize at Reserve Limo.
Affiliated Businesses We Do Not Control: At Reserve Limo, we work very closely with all our partners and affiliated businesses. In certain cases, these third-party businesses or affiliates may sell products or services directly to you.
Third-Party Service Providers: Reserve Limo employs many other companies and individuals to ensure that our clients receive the best service possible. Some of these third-party service providers help us by providing services which we can’t. Some of these functions may include things like mail and email, website search results, processing payment information, and providing customer service.
Promotional Offers: On occasion, we may provide our clients with offers on behalf of other businesses. We don’t give out your information, only pass on the promotional information on their behalf to you.
Corporate Accounts: If your employer is a Reserve Limo corporate account holder, then when requested your ride information will be disclosed to them. Only the people responsible for organizing your rides and your employer have access to this information.
Protection of Reserve Limo and Others: We only release information when we believe its release is appropriate to comply with a lawful order. This also includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments outlined in this Privacy Notice.
With Your Consent: If there was a reason for your information to be shared with a third-party, other than what is set out above, then we will notify you. You will have the opportunity to refuse the transfer of this information.
We work extremely hard at Reserve Limo to ensure that all your information is secure by utilizing Secure Sockets Software or SSL. This encrypts and protects any of your information.
When we are confirming any of your orders, we only display the final few digits of your credit card number. During the order process, the entire number is sent to the processing department, but any information displayed on receipts and invoices doesn’t display the entire number.
Make sure that you also protect your own security and credit card information. Log off of computers when you are finished and don’t send your information over public networks.
Reserve Limo may include third-party advertising and links to a variety of other websites. We do not transfer any identifiable information to any of these third-party websites.
Reserve Limo at times also displays targeted advertising which we believe would be of interest to our clients and customers. We do not supply personal information to any of these third-party advertisers.
Reserve Limo is a transparent company which allows its clients to access as much of their own information as possible. You have access to all your own personal information to view and or update if required.
As we have stated above, you can always choose not to share certain information with Reserve Limo. By choosing not to share certain information, you may not be able to take advantage of all the features Reserve Limo has to offer. When you update your old information, we usually keep a copy in our records.
If you wish to utilize Reserve Limo and you are under the age of 18, then you will need to do so with the cooperation of a parent and guardian.